A2 Arch, Mumbai I Maharashtra
Email: support@genzshops.com
Phone: +91 9324614069
Welcome to our Cancellation Policy, Returns, and Refunds Policy page. This page outlines the guidelines and procedures regarding cancellations, returns, and refunds for products purchased on our ecommerce website. By making a purchase, you agree to adhere to these policies.
Order Cancellation: You can cancel your order within 24 hours of placing it, provided it has not been processed or shipped. To cancel your order, please contact our customer support team immediately with your order details.
Cancellation Fee: There are no cancellation fees if you cancel your order within the specified time frame.
Refund Process: Upon successful cancellation of your order, a full refund will be initiated to the original payment method within 3-5 business days. Please note that the refund processing time may vary depending on your financial institution.
Eligibility for Returns: We accept returns for products that are defective, damaged, or not as described. Additionally, some products may be eligible for returns within a specified return window. Please refer to the product description for specific return eligibility.
Return Initiation: To initiate a return, please contact our customer support team within 10 days of receiving the product. Provide your order details and reason for the return.
Return Shipping: Depending on the reason for the return, return shipping costs may be covered by us or by the customer. Our customer support team will provide you with the necessary instructions for returning the product.
Refund Process: Once the returned product is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 5 days.
Refund Eligibility: Refunds are applicable for eligible returned products and cancelled orders as per our Cancellation and Returns Policy.
Refund Amount: The refund amount will be equal to the original purchase price of the product minus any applicable fees, such as restocking fees (if applicable) and return shipping costs.
Refund Timing: Refunds will be processed within 3-5 business days from the date of approval. The timing of the refund may vary depending on your financial institution.
Non-Refundable Items: Some items may not be eligible for refunds, including digital downloads, gift cards, and perishable goods. Please check the product description for refund eligibility.
If you have any questions or concerns regarding our Cancellation Policy, Returns, and Refunds Policy, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience is satisfactory.
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